Frequently Asked Questions


FAQ - General InformationGeneral Information

  • The portal acts as the gateway to all your assessment systems and provides resources to help students, families, and educators prepare for the administration of Delaware State System of Assessments (DeSSA) and the Smarter Balanced Assessments in Mathematics and English Language Arts/Literacy.

  • CAI Help Desk hours are M-F 6:30 a.m. until 6:30 p.m. EST

FAQ - TechnologyTechnology

  • CAI intends to support a new version of a currently supported operating system within 90 days of official release (except Chromebooks). Updated secure browsers may need to be downloaded as new updates are made to supported operating systems. CAI aims to complete testing within 90 days, however, CAI cannot guarantee support until all security requirements are met. NOTE: To ensure compatibility with the secure browser, CAI recommends turning off any auto-update features on devices and operating systems used for online testing. Please refer to the portal for announcements on upcoming secure browser releases and new OS support. The following documents provide additional support: Reference OS Support Plan and System Requirement Plan

  • It is recommended that you use the network diagnostic tool at each of your schools to make sure you have enough bandwidth to be able to test the number of students taking a test concurrently. The network diagnostic tool can be found in two locations: 1) on the practice and training test site under diagnostic tool or 2) as button on the landing page of the secure browser. Ensure that the secure browser is installed on all devices that you want to use for testing. It is highly recommended that students take an interim, training, or practice test using the secure browser before the summative test window. This allows you to determine whether or not the tests are running without any issues.

FAQ - Test Administration InformationTest Administration Information

  • TDS stands for “Test Delivery System”. It is the online testing system that will be used for the practice tests, training tests, optional interim assessments and the summative assessments.

  • The Teacher Hand Scoring System (THSS) is only used for scoring hand-scorable items on the interim assessments.  If you are administering a summative assessment, the items will not appear in THSS.

  • This is the nature of the CAT.  Students will have a slight variation in the number of questions they are presented based on the customized, adaptive test.

  • This information can be found under the Resources tab on the portal within the User Guides and Manuals folder.

  • Students can use the Secure Browser. Students can also use recent versions of the Mozilla Firefox, Internet Explorer, Chrome or Safari browsers to take the practice or training tests, or they can use the native browsers built into iPads and Android tablets. Please be aware that the text-to-speech functionality is available only when using the secure browser.

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